Return Policy

Return Policy

At Lumina Store, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.

Returns

  • We accept returns within 30 days of the delivery date
  • Items must be unused, unopened, and in their original packaging
  • Items must be in the same condition as received
  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

  • Opened or used beauty/skincare products (for hygiene reasons)
  • Gift cards
  • Sale or clearance items marked as final sale
  • Items damaged due to misuse

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5-10 business days
  • Refunds will be issued to your original payment method
  • Original shipping costs are non-refundable

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us at support@luminastore.cc.

How to Initiate a Return

  1. Email us at support@luminastore.cc with your order number and reason for return
  2. Our team will respond within 24-48 business hours with return instructions
  3. Ship the item back to us using a trackable shipping method
  4. Once received and approved, your refund will be processed

Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service

Contact Us

Questions about your return? We are happy to help!