EU Policy

Last updated: September 4, 2026

At Lumina Store, we are committed to protecting the rights and privacy of our customers in the European Union. This page outlines our obligations and your rights under EU law, including the General Data Protection Regulation (GDPR) and applicable EU consumer protection legislation.

1. GDPR – Your Data Rights

If you are located in the European Union, you have the following rights regarding your personal data:

Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request that we correct inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data, subject to certain conditions.
Right to Restriction of Processing: You may ask us to limit how we use your data.
Right to Data Portability: You may request your data in a structured, machine-readable format.
Right to Object: You may object to our processing of your data for marketing or profiling purposes.

To exercise any of these rights, please contact us at: privacy@luminastore.cc

2. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract performance: To process your orders and provide our services.
Legitimate interests: To improve our services, prevent fraud, and communicate with you.
Consent: For marketing communications, where you have given explicit consent.
Legal obligation: Where required by applicable law.

3. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in our Privacy Policy, or as required by law. Order data is typically retained for up to 7 years for tax and accounting compliance.

4. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

5. Cookies and Tracking

We use cookies and similar tracking technologies on our website. You have the right to accept or reject non-essential cookies. Please see our Privacy Policy for full details on cookie usage.

6. EU Consumer Rights

As an EU customer, you are entitled to:

A 14-day withdrawal (cooling-off) period from the date you receive your order, during which you may return items without providing a reason.
Clear information about the total price, including taxes and shipping, before completing your purchase.
Protection against unfair commercial practices under the EU Unfair Commercial Practices Directive.
Conformity guarantees: products must conform to the description provided and be fit for purpose.

7. How to File a Complaint

If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with your local data protection authority (DPA). A list of EU DPAs can be found on the European Data Protection Board website.