Return & Refund Policy

Last updated: September 8, 2026

At Lumina Store, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.

1. Returns

We accept returns within 30 days of the delivery date. To be eligible for a return:

The item must be unused and in the same condition that you received it
The item must be in its original packaging
You must have proof of purchase (order number or receipt)

2. Non-Returnable Items

The following items cannot be returned:

Opened cosmetics or skincare products (for hygiene reasons)
Gift cards
Sale or final clearance items

3. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

4. Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of delivery at support@luminastore.cc with photos of the damage. We will arrange a replacement or full refund at no cost to you.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at support@luminastore.cc.

6. Return Shipping

You will be responsible for return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping service.